Microsoft Dynamics 365 is becoming more and more advanced these days. AI and ML is changing the way the tool functions. With the addition of AI and ML, the tool has become extremely powerful and efficient. Artificial Intelligence is working smarter. AI and ML are using data to interact with the customers in a wide range of different ways. The ML features in Dynamics 365 analyses all the data and offer useful insights. The insights allow the companies to respond with the help of the experience and recommendations. Dynamics 365 not only allows the firms to capture new businesses and more clients with the introduction of AI and Ml, but it even enables the businesses to enhance the quality of their customer relations. As a result, the company gets benefited from the solution in more than one way. But, one of the most trending and noteworthy advancements in Dynamics 365 is the addition of Ai and ML functionalities. In this article, we will talk about a few of the top AI and ML functionalities.
Artificial Intelligence is becoming gradually being added in a lot of programs and applications. AI and ML have become an eminent part of our day to day life. These technologies are aimed to improve the way we function. Our work will become easier and we will be able to accomplish the tasks more efficiently. Microsoft has realized the importance of Artificial Intelligence and Machine Learning. Therefore, they have added various AI and ML features Of Microsoft Dynamics 365 as well. AI add-ons turn the data into insights and actions. Therefore, users are able to have a combined view of the customers. AI based features help companies reveal newer opportunities to boost the business. Therefore, if you want to take your business to another level, then you must consider adopting AI and ML.
At the moment, AI is being included in a couple of Dynamics 365 applications, like Dynamics 365 app for Customers, Dynamics 365 app for Sales and Dynamics 365 app for marketing.
Microsoft Dynamics 365 App for Sales with AI
Microsoft Dynamics 365 for Sales is one of the topnotch application used by the sales teams across the globe. It contains the power of AI and ML as well. AI allows the sales teams to prioritize their activities. Also, the AI based features make it easy for the sales teams to focus on the leads as well as the deals that matter the most. Furthermore, it also helps the sales executives to get plenty of answers to some of the important questions which are being asked related to the performance of the sales activities. Most importantly, the sales teams are able to get a comprehensive analysis of the sales pipeline which automatically helps to enhance the quality of the sales activities. Additionally, the leaders are able to coach the sales reps using meaningful insights as well as the performance analysis reports. AI based features are used by the sales teams to know their prospects better and to prioritize the prospects. Also, the app makes it smooth for the sales teams to plan their complete course of action.
Microsoft Dynamics 365 Customer Insights
Dynamics 365 Customer Service Insights empowers the customer support teams of an organization in more than one way. AI powered features allow customer service reps to enhance the quality of the customer experience. Customer support is extremely important for any business, and the expectations of the customers is also rising like anything. Therefore, to meet the demands and expectations of the customers, the teams have to have solid strategies. Ai lets you stay ahead of the competitors as you get a comprehensive view of the customers, and you are able to offer them better services. Also, when it comes to solving the problems, data, analysis and insights allow the leaders to make the best decisions.
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AI based features automatically group similar support cases into topics. Therefore, customer support reps are able to easily determine the main areas of the issue. As a result, problem-solving becomes easy too. Also, the places of improvement are highlighted. Customer support teams are able to identify the areas that will have a major impact. Therefore, you are able to enhance the quality of the customer experience. There are several dashboards that are powered by AI, and these dashboards enable customer support teams to view and analyze several types of dashboards. Most importantly, the AI based tools help the teams to easily visualize the customer engagement patterns. Not just that, the leaders can also view the performance of the reps as well we the customer satisfaction scores etc., all this has been made possible by new technologies like AI, machine learning etc.
AI in Dynamics 365 App for Marketing
Dynamics 365 finance and operations app for Marketing also contains the touch of AI. With the help of AI, the marketing teams are able to get meaningful insights about the target audience and as a result, they are able to perform better. Also, AI helps them to get a comprehensive view of their performances. Therefore, they are able to boost the performance of marketing initiatives. Here, Udemy coupon offering to learn online mobile app development and improve your App marketing strategy in best way.
AI features aren’t restricted to sales, marketing and customer service
AI based features are not only added in the sales, marketing and customer service applications. In fact, AI is a part of some of the other new applications or portions of the tool as well. Like, Microsoft is adding AI based features to Dynamics 365 Virtual Agent. It is basically a Customer Service bot. Additionally, the company is also planning to add AI to its Supply Chain Management product. The users will be able to get a comprehensive view of the inventory and they will be able to track each and every movement. The complete inventory management process will be improved by adding AI.
Also, we have heard some discussions about Azure AI services as well. AI is one of the most interesting and useful technologies, therefore, it is interesting to see big companies like Microsoft adding AI to most of their products.
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