All entrepreneurs know the fact that customer satisfaction is the key to success in business. When customers browse your website, you can use artificial chatbots to connect to website visitors in real time, offer help and generate sufficient sales every day. When you run an E-commerce website, adding a LiveChat plugin to it will help customers get the necessary assistance quickly & result in their 100 Satisfaction. It increases the overall sales of your goods and services. But the question is how to add LiveChat to your WooCommerce site? Let’s know.
- Signup on Live Chat website At First
First of all, you should visit the LiveChat website and sign up for an account. It is a premium software with a free trial of 30 days. You can test its features and determine whether it is suitable for your business or not. Once you complete the registration process, you will see the LiveChat control panel. Navigate there and click the Settings button to customize the appearance of the LiveChat window. You should choose the colors and theme of the chat window based on the color scheme of your site
- Make Necessary Arrangements in Advanced window settings
Click on the “Advanced window settings” link to upload a logo and add your profiles on social networks. After this, you need to choose a spectacle.
Here, you should choose a spectacle. Actually, these snapshots are images that are displayed when the LiveChat window is minimized. Always keep in mind that LiveChat has several eyecatcher styles. You can choose any style as per your liking and preference. If you’re satisfied with the look of the chat window, its right time to add LiveChat agents. Click on the “Agents” tab and “Invite your teammates” as this will allow you to add an agent screen.
Here, you should specify the name, title and email address of the team member you want to invite. Never forget to change the “Permissions” for the team member you are adding. You can add them as agents with limited control over your account or administrator with full access to the chat application. If you are not sure, pick them as an agent. By now, your LiveChat configuration is ready.
- Download the LiveChat Plugin
LiveChat makes it easy to add chat windows and buttons to your WooCommerce store. Go to the admin page of your website, and search for the plugin. Install and activate the Live Chat plugin. Activate the plugin after installation. Once you activate the plugin, a new icon will be shown to your WordPress admin. Open the plugin settings page and go to the plugin settings page.
Once you sign-in, you will see some basic LiveChat settings. Based on your needs, you can turn it off on mobile devices, turn off the sound or hide the chat window for users who are not connected to the network. If you are not sure, leave these options intact. Visit your website to view online chat on your website.
Instant chat applications enable brands to communicate with customers at all times, solve their problems, help them in the buying process, and increase sales. Just use the above-mentioned steps to add the LiveChat feature to WooCommerce stores & increase the number of sales and leads by encouraging customers for making informed decisions.